Quality Conversations

The Romano Factor also offer a complete Online Series. With 8.5 hours of highly interactive, animated educational material, the workshops are packaged into 26 modules for optimised learning, with versions for customer service and sales agents. Best of all, this online training package allows participants to conveniently develop and enhance their Quality Conversations™ skills from wherever Internet access is available.

The available modules include:

•  2 introductory modules. The importance of improving conversations, and foundations for developing key skills.

• 13 core modules. Covering a range of topics including behavioural skills, developing rapport, vocal skills, active listening, regulating attitude, questioning and gaining trust.

•  5 customer service modules. Enhancing        agent skills for the customer service environment.

• 5 sales modules. Enhancing agent skills for     the sales environment.

•  1 toolkit resource module. Self analysis tools, printable resource guides and support material to actively implement Quality Conversations™ in your workplace.