The Romano Factor's Quality Conversations™ Educational Program was designed by Frank Romano, one of Australia's leading Sales Culture Development Specialists. The program was developed by studying thousands of contact centre conversations within some of Australia's biggest orgaisations, as well as the country's largest call centre - Salmat SalesForce.
By working with organisations like yours Frank has shown time and again that investing in front-line staff training pays dividends.
The Quality Conversations Educational Workshop Series is based around the 3 key principles that every conversations must be:
What Quality Conversations can do for your Contact Centre:
If you want improved results on any or all of the items below then you need a Quality Conversations™ educational workshop Series
* Increased customer satisfaction
* Improved conversion rates and sales
* Increased cross-selling an d up-selling
* Reduced average call handling times
* Increased speed to competency
* Reduced attrition rates